spinwinPrivacy Policy

This page describes what we collect when you use spinwin and how we keep that data protected under our privacy commitments. We collect personal information when you register an account, verify your identity, deposit or withdraw funds, and interact with our platform across slot games, live-dealer tables, sportsbook, and esports betting. We process this information only to operate your account, comply with regional regulations, and prevent fraud.

We at spinwin understand that your personal data—email address, government ID, payment details, and account activity—requires careful handling. Our privacy policy explains our data collection practices, how we use third-party processors (such as payment networks, hosting providers, and verification services), and your rights to access or delete your data. We do not sell your personal information to marketers or data brokers. Data is stored securely on servers that may sit outside your jurisdiction; we comply with data protection principles in all regions where we operate.

This policy applies to all spinwin services: registration, KYC verification, deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), withdrawals, account management, and customer support. If you have questions about how we handle your data, contact our support team during business hours (Monday–Friday, 09:00–22:00 Indonesia time) or review the specific sections below.

What We Collect and Why

When you register on spinwin, we collect your email address, a username you create, and your password. We use this information to create and secure your account. If you choose to enable two-factor authentication, we collect your phone number and use it only to send verification codes during login. We do not share your phone number with third parties except the SMS provider that sends the code.

To verify your identity (KYC), we collect a scan of your government-issued ID (national card or passport) and proof of address (utility bill or bank statement). We use this information to comply with anti-money-laundering regulations and to confirm your identity before processing deposits and withdrawals. We store these documents securely for a minimum of five years after account closure, as required by regional law. We do not use your ID for any purpose beyond account verification and legal compliance.

Payment and Transaction Data

When you deposit or withdraw funds, we collect transaction details: the amount, the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), and the timestamp. We use this information to record your account balance, comply with financial regulations, and detect fraud. We do not store your full payment card numbers or e-wallet credentials on our servers; these are handled directly by the payment processor. Our payment partners handle their own data security and are contractually required to protect your financial information.

We also collect your account activity: games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables, Liga 1 betting, esports wagering), the time and amount of each transaction, and your account balance history. This data helps us detect unusual account behavior and support customer inquiries. We do not sell this activity data to third parties.

Personal data

Information that identifies you: email, name, phone, government ID, address.

Transaction data

Deposits, withdrawals, game activity, betting history, account balance.

Device data

IP address, browser type, operating system, cookie identifiers.

Third-party processors

Payment networks, identity verification providers, hosting services that process your data on our behalf.

Device and Technical Data

When you access spinwin from a browser or mobile app, we collect your IP address, the device type you're using, and your approximate location (based on IP). We use this data for security—for example, to alert you if your account is accessed from an unusual location—and to prevent fraud. We collect cookies and similar tracking technologies to remember your login session and your game preferences. You can disable cookies in your browser settings; this may affect your spinwin experience but will not prevent account access.

We also collect basic analytics data: which pages you visit, how long you stay, and which features you use most. This helps us improve spinwin's interface and identify technical issues. We do not use this data to profile you or target you with advertisements.

How We Protect Your Data and Your Rights

We at spinwin protect your personal data using industry-standard encryption (HTTPS for web traffic, secure app connections for mobile). Your password is hashed and never stored in plain text. Access to your personal data is restricted to spinwin staff and authorized processors who need it to support your account. We conduct regular security audits and maintain a data breach response plan. If a security incident occurs, we will notify affected users and regulators as required by law.

Our servers may be hosted in data centres outside your jurisdiction. Your data may therefore be transferred internationally to comply with our service operations. We ensure all international transfers meet data protection standards equivalent to your home region's requirements.

Your Rights on spinwin

You have the right to access your personal data held by spinwin. You can view your account information, transaction history, and KYC documents anytime through your Account Settings. You have the right to request correction of inaccurate data. If your name or address has changed, you can update it through your account or contact support to verify the changes.

You have the right to request deletion of your personal data, subject to legal and regulatory holds. For example, we must retain your KYC documents for five years after account closure for anti-money-laundering compliance. You can request account closure anytime; your balance will be withdrawn to your registered payment method and your account will be permanently deleted after the legal retention period. Contact our support team at [email protected] to initiate account deletion.

Third-Party Processors and Data Sharing

We use third-party service providers to operate spinwin. Payment processors (e.g., the companies behind DANA, e-wallet, mobile banking, local payment, and online payment/e-wallet/mobile banking bank transfers) receive your payment details and transaction information. Identity verification providers receive scans of your government ID and address proof to perform KYC checks. Hosting providers store your account data on their servers. Email and SMS providers send you account notifications and password reset links.

All third-party processors are contractually required to protect your data and use it only for the services they provide to spinwin. We do not authorize them to use your data for their own marketing or analytics. We are not responsible for the privacy practices of third parties; if you have concerns about how a payment processor handles your data, contact them directly.

Cookies and Tracking

spinwin uses cookies to maintain your login session and remember your preferences. Session cookies are deleted when you close your browser. Persistent cookies remain on your device and help us recognize you on your next visit. We use analytics cookies (e.g., from Google Analytics) to understand how users interact with spinwin; these cookies do not identify you personally. You can disable all cookies in your browser settings. This will not prevent you from using spinwin, but you may need to log in more frequently.

We do not use tracking pixels or cross-site cookies to follow your activity outside spinwin. We do not sell your data to advertisers or data brokers.

Policy Changes and Contact

We may update this privacy policy to reflect changes in our operations or regulatory requirements. We will post updates on this page and notify you via email if the changes are material. Your continued use of spinwin after an update constitutes acceptance of the updated policy. If you do not accept the new terms, you may close your account.

For privacy questions, data access requests, or to exercise your rights, contact our support team: [email protected] or through the in-app chat (Monday–Friday, 09:00–22:00 Indonesia time). We respond to data requests within 30 days. This privacy policy is effective as of the date it is posted; we maintain an archive of past versions upon request. Services are available only where local law permits.